Buying from me, in plain English.

Last updated 15 November 2026

Get Landed is run by me, Heather Freeman, from Sydney (ABN 70 250 425 166). These terms apply when you use this website or buy a guide or a service from me. I have kept them short and plain on purpose.

What I sell

• Guides and packs. Digital PDFs that I email to you.
• Personalised services. Work I do for your family, such as a suburb or school brief, a referral letter, a lease review or a session with me.

What each one includes is described on this website at the time you buy.

Prices and payment

All prices are in Australian dollars. Payment is handled by PayPal, so I never see or store your card or bank details.

How your guides reach you

I send every guide personally from heather@getlanded.com.au to the email address on your PayPal receipt, usually the same day. If nothing has arrived within 24 hours, check your junk folder and then email me, and I will send it again.

Personalised services

The turnaround times shown on this website start once I have your payment and the information or documents I need from you. My work is based on what you tell me, so please make sure it is complete and correct.

Refunds

I do not give refunds for a change of mind, because a digital guide cannot be handed back once it has been sent.

If something is wrong, I will put it right. If a guide will not open, I sent you the wrong one, or it is not what I described, email me and I will replace it or refund you. The same goes for a personalised service that I do not deliver as described.

If you book a Personalised Rental Referral Letter and I cannot in good conscience write it, your money is refunded in full.

Nothing in these terms takes away the rights you have under the Australian Consumer Law.

Using the guides

Everything on this website and in my guides is my own work and belongs to me. When you buy a guide, it is for you and your household to use for your own move. Please do not share, copy, resell or post it online. If someone you know would find it useful, send them here.

General information, not advice

My guides and services share general information and what I have learned from experience. They are not legal, financial, tax or migration advice, and they do not take your personal circumstances into account unless you have booked a personalised service.

For advice about your visa, please speak to a registered migration agent or an Australian legal practitioner.

Keeping things current

Rules, fees and rents change. Each guide is checked against official sources when it is written and updated, and it links to those sources so you can confirm the details before you rely on them.

What I cannot promise

Some decisions belong to other people. I cannot guarantee that a rental application will be approved, that a school will offer a place or that a visa will be granted.

Links to other websites

My guides and this website link to government and other websites to help you. I do not control those websites and I am not responsible for what is on them.

Your privacy

My Privacy Policy sets out what I collect and what I do with it.

The law that applies

These terms are governed by the law of New South Wales, Australia.

Changes to this page

If these terms change, I will update this page and the date at the top. The terms that apply to your purchase are the ones shown on the day you buy.

Questions

Email me at heather@getlanded.com.au and I will reply personally.