What I collect, and what I do with it.

Last updated 15 November 2026

Get Landed is run by me, Heather Freeman, from Sydney (ABN 70 250 425 166). You trust me with details about your family and your move, so this page sets out exactly what I collect, why I collect it and what happens to it.

I handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988.

What I collect

When you join my email list

Your first name and email address. The sign-up form also records when and where you signed up, so there is a record that you asked to hear from me.

When you buy a guide or a service

Payments are handled by PayPal. I receive your name, your email address, what you bought and the amount you paid. I never see or store your card or bank details.

When you book a personalised service or write to me

Whatever you choose to tell me about your move: who is in your family, your children’s ages and year levels, your visa type, your work, your budget, and the suburbs and schools you are considering. Where the service needs them, I also receive the documents you send me, such as a signed lease or the paperwork that supports a rental application.

When you visit this website

This site does not use advertising cookies, tracking pixels or analytics. Your cart exists only in your browser while the page is open. The company that hosts the site keeps standard technical logs, such as IP addresses, to keep it running and secure.

How I use it

• To send you the guides you bought, or deliver the service you asked for.
• To reply when you write to me.
• To send you the emails you signed up for.
• To keep the business records the law requires.

I do not sell, rent or trade your information, and I do not use it to make automated decisions about you.

Emails from me

I only send marketing emails to people who have asked to hear from me. Every one of those emails says who it is from and has an unsubscribe link. Use the link, or email me, and you will be removed promptly, and always within five working days.

My emails are sent through MailerLite, which records whether an email was opened and which links in it were clicked. I use that only to see which emails are useful.

Children’s information

I only collect information about children from a parent or guardian, and only what the service needs, such as ages, year levels and schooling needs for a school brief.

Who I share it with

• The services that help me run Get Landed. PayPal for payments, MailerLite for my email list, and the providers of my email, document storage and website hosting. Each handles information under its own privacy policy. You can read the PayPal Privacy Statement and the MailerLite Privacy Policy.
• People you ask me to contact for you. For example a school, a real estate agent or a landlord, and only with your agreement.
• Anyone the law requires me to.

Where your information is held

Some of these services store information outside Australia. PayPal processes information in the United States and other countries. MailerLite stores subscriber information in the European Union and the United States.

How I keep it safe

Your information is kept in password-protected accounts that only I use, and I only keep the documents you send me for as long as your service needs them.

How long I keep it

I keep your information for as long as I need it to deliver your service, and I keep order records for as long as tax law requires. You stay on my email list until you unsubscribe. You can ask me to delete what I hold about you at any time, and I will, unless the law requires me to keep it.

Seeing or correcting your information

You can ask to see the information I hold about you, or ask me to correct it, by emailing heather@getlanded.com.au. I will respond within 30 days.

Questions and complaints

If you are unhappy with how I have handled your information, please email me first at heather@getlanded.com.au. I will reply within 30 days. If you are not satisfied with my response, you can contact the Office of the Australian Information Commissioner.

Changes to this page

If the way I handle information changes, I will update this page and the date at the top.